DR. BROWN WILL TRAVEL TO THE FOLLOWING CITIES BASED ON AVAILABILITY:

 Mesa, Gilbert, Tempe, Chandler, Scottsdale, Fountain Hills, Paradise Valley, Apache Junction & Gold Canyon (scroll below for extended service areas)

BASE HOUSECALL TRAVEL FEE: 

 Covers travel within 15 miles from hub (Mesa 85205) 

ADDITIONAL TRAVEL FEES:

 Additional travel fees apply based on location & travel time to areas of the above cites that are greater than 15 miles from hub (Mesa 85205)

EXTENDED TRAVEL FEES:

 Extended travel fees apply to the following cities: Cave Creek, Queen Creek, San Tan Valley, Rio Verde, Ahwatukee Note: TCVM only services available for dogs, cats and horses in these areas based on doctor approval and availability Thank you

DR. BROWN DOES NOT TRAVEL TO CITIES NOT LISTED

 If your city is not listed, please consider a TCVM appointment with Dr. Brown for your dog or cat in historic downtown Mesa at SOUL PUPPY HOLISITC HEALING!

NEW CLIENTS

 All new client requests are processed on this site via online forms

 ACTIVE PATIENTS

 Active clients have three options based on preference i.e. online form, email or text

IT DEPENDS.....

 The answer to this question changes frequently due to the logistics of scheduling a mobile practice therefore it is not a general inquiry answer that can be given

 Scheduling a mobile and specialty practice by appointment only is very different from scheduling a brick and mortar clinic at a fixed location

 Available appointment slots are given priority to active patients and preapproved new clients with authorized paid deposits only

 Many factors determine housecall availability such as location of request, what locations are currently on the schedule, etc.

 For safety purposes, Dr. Brown requires the online new client request form and medical records for review. Approved requests will then be asked to make a deposit. Once the authorized deposit is received available booking dates will be offered. If a request is not approved the deposit will not be requested and local referral information will be given

 Failure to provide medical records and respond to emails regarding submitted requests will deactivate request. 

 Dr. Brown is limited in the number of patients she can see daily

 On demand reception staff is not available.

 Great attention to detail goes into scheduling a mobile practice.

 In order to provide the best patient care possible, open appointment slots can only be offered by following Dr. Browns protocol

 Deposits are required for preapproved new client requests that have submitted both the online new client form and medical records before available dates and times can be disclosed and confirmed.

 Active clients are not required to make deposits however excessive cancellations may result in deposits being required prior to scheduling

 The minimum required appointment deposit starts at $50 per pet pending appointment type requested and location for preapproved requests only which will be deducted from invoice total

 A $100 deposit is required for Integrative Housecall requests as two appointment slots are held in the schedule for this appointment type

 If applicable, any urgent care, after hours or extended travel fees are to be included with deposits as well

 Unauthorized deposits violate Dr. Browns client policy and will be charged a reversal and transaction fee with automatic refusal of services

 Booking dates are offered once authorized deposits are received 

 Deposits for preapproved appointment requests will be emailed instructions on how to pay

 Zelle 

 Venmo

 Paypal 

 Unauthorized deposits violate Dr. Browns Zero Tolerance Aggressive Behavior & Bullying Client Policy and will be charged a reversal and transaction fee with automatic refusal of services 

 Cancellation Policies are as follows as it is difficult to fill last minute cancellation slots due to logistics and the nature of scheduling a mobile & specialty practice. Please give more than 48 hours notice to avoid cancellation fees

 48 hour notice $25 cancellation fee

 24 hour notice $50 cancellation fee

 $100 same day cancellation fee if 12 hour notice or less (prepaid acupuncture packages automatically forfeit a treatment visit)

 $200 and up (based on location) no show/not home fee including forfeit of any prepaid urgent care/after hours or extended travel fees (prepaid acupuncture packages automatically forfeit a treatment visit)

 Cancellation fees can be paid in the following way

 Zelle 

 Venmo 

 Paypal direct 

 Paypal invoice via email by request or if payment not received above

 Due to the nature of this practice, Dr. Brown is not able to offer emergency services

 Click here for local EMERGENCY information

 Patients are seen by scheduled appointment during regular business hours based on location and availability

 Business Days: Tues, Wed, Thur-in person appointments. Fri-virtual office hours/TeLeVET Time

 Appointment Hours: Tues, Wed, Thur-afternoons/early evenings only

 Closed: Sat, Sun, Mon and Holidays

 Dr. Brown makes every attempt to triage patients as needed. Same day appointment requests are subject to availability and may include an URGENT CARE FEE starting at $88 and up based on location and appointment needs, in addition to regular appointment fees

 After hour appointments are considered on a case by case basis pending doctor availability and includes after hour fees at doctors discretion starting at $222 and up in addition to regular appointment fees

 No, for safety purposes Dr. Brown does not offer services to aggressive pets, pets with a history of aggression or pets in need of sedation for exams under any circumstances

 No, in order to maintain healthy boundaries and work/life balance please do not text or social media message Dr. Brown

 Learn more at NOTONEMOREVET

 TeLeVET Time may be requested for remote access to Dr. Browns time and expertise outside of in person appointments.

 Dr. Browns practice is a local, veterinarian owned operated small business private practice established in 2010

 Nonveterinary owned corporate practices have secured millions of dollars to infringe on our intimate little niche which sadly can directly affect small business in many ways

 Thank you for supporting Dr. Brown and her small business

 As much as Dr. Brown cares about her patients it is not possible for her to allow unlimited access to her time and expertise outside of in person appointments

 Appropriate boundaries & compensation for her time outside of in person appointments such as remote patient care along with correspondence & support given to pet owners helps to avoid burn out and compassion fatigue.

 Learn more at NOTONEMOREVET

 Dr. Brown is directly supported as a local small business vendor when her online pharmacy, shop and links are used vs undisclosed online corporate money makers