Cancellation Policy

Brown Veterinary Housecalls

Mesa, AZ 85205


Cancellations & Missed Appointment Policy 

Brown Veterinary Housecalls ~ Soul Puppy Holistic Healing ~ Equine Acupuncture-TCVM


Dr. Brown kindly asks for MORE THAN 48 HOURS NOTICE for all cancellations or rescheduling requests

The following cancellation policies & fees are in place for all three branches of Dr. Browns practice i.e. Brown Veterinary Housecalls, Soul Puppy Holistic Healing & Equine Acupunture-TCVM

Policy Explained 


  • It is extremely difficult to fill short notice cancellations due to the nature of this practice
  • Dr. Brown is limited in the number of patients she can see daily due to the logistics of scheduling for a mobile-housecall-specialty practice.
  • Scheduling for a housecall practice is very different from scheduling appointments at a fixed location like a brick and mortar clinic.
  • Scheduling appointments in different cities around the valley is an art that takes great attention to detail in order to offer the best patient care possible while avoiding unnecessary driving, stress & unusable open blocks of time
  • Dr. Browns schedule books 2 to 4 or more weeks in advance. What is already on the schedule dictates what can be added to the schedule
  • Dr. Browns field assistant is on the clock even when an empty block of time is created due to short notice cancellations

Active clients are not required to make appointment deposits however excessive cancellations may result in deposits being required prior to scheduling

Dr. Brown reserves the right to update policies & fees as needed. Policies & fees subject to change without notice. Last updated 8/13/22



Please allow for GREATER THAN 48 HOURS NOTICE to avoid cancellation fees

  • 48 HOUR NOTICE ( 48-25 h) cancellations incur a $25 cancellation fee
  • 24 HOUR NOTICE (24-13 h) cancellations incur a $50 cancellation fee
  • SAME DAY cancellations with 12 HOURS NOTICE OR LESS incur a $100 cancellation fee
  • Note: Patients with prepaid acupuncture packages automatically forfeit a treatment visit

  • NO SHOW/NOT HOME cancellation fees start at $200 and up based on location. Any additional prepaid fees such as urgent care, after hours or additional/extended travel will be forfeited
  • Note: Patients with prepaid acupuncture packages automatically forfeit a treatment visit

Note: Dr. Brown makes every attempt to send out appointment reminders as best she can however it is not always possible as this is a micro niche small business private practice that does not have a reception staff like a full service clinic. Please schedule responsibly. Thank you. 


Cancellation Fee Payment is expected at time of cancellation notice

Please utilize the following payment methods below to automatically pay cancellation fee(s)

  • Zelle via cell 480-494-6034 or email 
  • Venmo @cmbrowndvm or @brownvethousecalls
  • Paypal direct to
  • Paypal invoice sent via email by request or if payment above not received within 1 to 3 business days 

Thank you for your understanding & for supporting Dr. Browns locally owned & operated, small business, private practice