APPOINTMENT POLICY

SCHEDULED APPOINTMENTS

 Patients are seen by scheduled appointment during regular business hours based on location and availability

New client form, medical records, proof of rabies vaccine history (excluding puppies/kittens/ autoimmune patients) and appointment deposit including any additional scheduling fees are REQUIRED prior to scheduling for safety purposes

Due to the nature of this practice, it is recommended to be familiar with local emergency and full service clinics in your area as Dr. Brown may not be available due to the logistics of scheduling a mobile practice 

If your pet has a chronic internal medicine condition and/or is seeing Dr. Brown for TCVM services only, please continue to keep an active client-patient relationship with your regular local full service veterinarian/clinic 

Please note this is not an emergency or emergency response service 

Dr. Brown is unable to offer services to aggressive patients, patients with a history of aggression or patients in need of sedation for exams due to safety concerns. Dr. Brown reserves the right to refuse service at her discretion 

SAME DAY/URGENT CARE/AFTER HOURS 

Dr. Browns schedule typically books 2 to 4 or more weeks in advance however Dr. Brown will do her best to fit in patients that need to be seen as best she can if feasible

Same day, urgent care & after hours appointment requests considered on a case by case basis pending availability, location, etc.

Additional fees apply 

EMERGENCIES

Dr. Brown is not able to offer EMERGENCY services due to the nature of this practice

Please click above link for local emergency info and resources

BASE HOUSECALL TRAVEL FEE 

covers travel up to 15 miles from 85205 hub.

ADDITIONAL/EXTENDED TRAVEL FEES 

apply for areas outside of 15 miles from 85205 hub that are still within travel zone. Travel Area

Phoenix is growing and many of the cities that Dr. Brown travels to expand great distances. Please allow a 30 min window from scheduled appointment time to account for any unforeseen travel issues

Due to COVID-19 at its variants, masks are recommended for safety purposes. Dr. Brown reserves the right to refuse service at her discretion

PATIENT POLICY

WE ARE EXCITED TO WORK WITH YOUR PET

Please have your pet accessible at the time of Dr. Browns arrival for housecalls

A bathroom or small enclosure may be needed prior to appointment time for some cats that may want to run and hide. Cat wrangling is not an available service!

Please have collars on dogs and a halter and lead rope for horses. Cross ties preferred for acupuncture if available

We are happy to work outside for dogs in a secured yard when the beautiful Arizona weather is not too hot

Dr. Brown has great success with the use of veterinary or therapeutic grade essential oils to help calm pets for exams. She has a natural calming energy and is trained in Reiki. She very, very rarely utilizes muzzles but will do so with permission only if needed for safety purposes 

AGGRESSIVE PET POLICY

Aggressive patients, patients with a history of aggression or patients in need of sedation for exams will not be accepted for safety purposes. If a patient is too aggressive to handle all fees for our time and travel still apply in full

Dr. Brown reserves the right to refuse service at her discretion

ZERO TOLEREANCE AGGRESSIVE PET & SEDATION POLICY 

CLIENT POLICY

WE ARE EXCITED TO WORK WITH YOU & YOUR PETS

Dr. Brown finds great joy in the close relationships she is able to form with clients and patients as a result of her small business private practice vision that she started in 2010 

Dr. Brown and staff are happy to assist you and your pet in a mutually enjoyable and respectful working relationship with healthy boundaries as outlined on this website

Dr. Brown reserves the right to refuse service at her discretion and is a proud supporter of NOTONEMOREVET