DEPOSIT POLICY
APPROVED new client requests will receive email instructions on how to submit the required deposit per pet prior to receiving scheduling details
Please do not submit a deposit unless you have received official notification via email that your request was approved
Unauthorized deposits -an unauthorized deposit is a violoation of Dr. Browns Zero Tolerance Client Behavior and Bullying Policy. Any unauthorized deposit received will be charged both a reversal and transaction fee with automatic forfeit of request
Appointment deposits will be deducted from invoice total
If applicable, any urgent care, after hours or additional/extended travel, time or scheduling fees are to be paid along with the deposit
Active patients are not required to make deposits however excessive cancellations may result in deposits being required prior to scheduling
Deposit payment can be made in the following way (for approved requests only)
Zelle
Venmo
Paypal
IMPORTANT: Unauthorized deposits violate Dr. Browns Zero Tolerance Client Behavior and Bullying Policy
Forfeit of deposit after 30 days if appointment not scheduled by owner
Forfeit of deposit & additional scheduling fee for excessive rescheduling of initial new client request (in additional to applicable cancellation fees)
Please note three consecutive cancellations of the initial new client appointment request will permanently void the request & prevent any further attempts at establishing a veterinary client patient relationship with Dr. Brown (VCPR)
A nonrefundable scheduling fee of $100 will be required after the second cancellation of the initial appointment request if a third request is made in addition to the original $50 deposit and appropriate cancellation fees. If the appointment request is cancelled for a third time at any time the nonrefundable scheduling fee & deposit are both forfeited & no further requests to establish a VPCR will be accepted
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