New Client Request Form

Brown Veterinary Housecalls

Dover
Mesa, AZ 85205

(480)494-6034

www.brownvetservices.com

Brown Vet Triple Logo

New Client & Patient Request Form

 yin yang icon Soul Puppy Holistic Healing yin yang icon


house icon SOUL PUPPY HOLISTIC HEALING

Downtown Mesa Traditional Chinese Veterinary Medicine (TCVM) specialty practice for dogs & cats

TCVM Service & Treatment options include Acupuncture, Chinese Herbology & TCVM specific Food Therapy

yin yang icon Soul Puppy is an acupuncture practice. All patients are treated with acupuncture

yin yang icon Chinese Herbal Medicine & TCVM Food Therapy are available for acupuncture patients only-additional fees apply.

yin yang icon General Medicine is not available at this location. This is a TCVM only office

yin yang icon This is not a housecall. Soul Puppy patients are separate from and not considered housecall patients and vice versa.

arrow icon Return to Soul Puppy Main Site


Step One: FORM 

 Please submit the online NEW CLIENT REQUEST FORM below then immediately go to step two

Step Two: RECORDS

Please have your pets medical records and rabies vaccine history information emailed directly from current/previous veterinary clinics to records@brownvetservices.com.  by calling and releasing this information. Please do not send copies of receipts or personal links.Requests are waitlisted until records are received for review for safety purposes

Step Three:  DEPOSIT

 A minimum deposit of $50 per pet for approved requests only is required prior to scheduling (notified via email) which will be deducted from invoice total. If applicable, any urgent care, after hours or additional/extended travel fees are to paid along with the deposit.  Approved requests are waitlisted until deposit received.  

Step FourAPPOINTMENT CONFIRMATION

Once the appointment deposit is received for approved requests, available days and times will be offered and a confirmation email will be sent 


ALL REQUIRED FIELDS MUST BE FILLED FOR FORM TO PROCESS CORRECTLY

An email from scheduling@brownvetservices.com will be sent no later than 1 to 3 business days if form processed correctly

paw icon  If you do not receive an email within 1 to 3 business days it means we did not receive your form 

paw icon Please email scheduling@brownvetservices.com to let us know a form had been submitted & include the type of device and browser used for tech support 

paw icon Please respond to emails for best service to keep your request active as we are either with a patient or traveling. Failure to respond to emails and follow above protocol will deactivate request. See FAQ for additional info


THANK YOU


NEW CLIENT REQUEST FORM-Soul Pup

Please tell us which website you used to access this form as Dr. Brown has three branches to her practice (required)

Brown Veterinary Housecalls: Brownvetservices.com
Soul Puppy Holistic Healing: Soulpuppy.net
Equine Acupuncture-TCVM: Drbrownequineacupuncture.com


Correct form confirmation (required)

I am interested in a TCVM Acupuncture appointment for my dog or cat at Soul Puppy Holistic Healing in downtown Mesa-please continue
I am interested in a housecall appointment-please stop and submit housecall request form available on this main site


Confirmation of understanding of available Soul Puppy Services (required)

I understand Soul Puppy is a TCVM only office , that my pet will be treated with acupuncture & additional fees apply for herbal medicine/food therapy service & treatment options. I also understand this is not a full service clinic & that general medicine is not available at Soul Puppy
I am not interested in acupuncture for my pet-PLEASE STOP HERE


Owner Verification
Owner Verification (required)

I am 18 years or older, the rightful owner of the pets listed below, responsible for medical decisions and financial payment of services rendered, who will be present for the appointment if the request is approved
I am submitting this form on behalf of an elderly family member or disabled person & will list contact information FOR ALL PERSONS INVOLVED & will give more details in dialogue box below


Additional Information if submitting this form for an elderly family member or disabled person

Aggressive Pet Policy
Temperament Disclosure (required)

My pet has a history of aggression and needs to be sedated with injectable medication in order to be examined or treated-PLEASE STOP HERE
Injectable Sedation has been recommended by my regular vet for my pet in order to be examined or treated-PLEASE STOP HERE
My pet has Fear Aggression-I understand my pet may be accepted under terms of probation or not at all pending review
My pet is a Fear Biter-I understand my pet may be accepted on probation or not at all pending review
My pet has no temperament concerns that I am aware of


Additional Information regarding your pets temperament

Soul Puppy Holistic Healing (Mesa TCVM Specialty Office) Note: General medicine is not available at this location-this is not a housecall
Soul Puppy Appointment Service Options-Up to One Hour Total Appointment Time (dogs/cats) (required)

Soul Puppy w/ Acupuncture-starts at $237
Soul Puppy w/ Acupuncture & Chinese Herbal Medicine-starts at $417
Soul Puppy Holistic Healing w/ Acupuncture, Herbal Medicine & TCVM Specific Basic Food Therapy -starts at $467


Primary Owner Name (required)
First Name (required)
Last Name (required)
Spouse or Secondary Owner Name
First Name
Last Name
Address-please list one location only (required)
Street Address (required)
City (required)
,
State / Province (required)
Zip / Postal Code (required)
Major Cross Streets (required)

Complex or Community Name

Building Number or Letter

Apartment or Unit Number or Letter

Gate Code if applicable

Horse Barn or Stable Address and Name

Daytime Phone (required)
Phone TypePhone Number (required)
Evening Phone
Phone TypePhone Number
Email
Email address (required)

Pet Information
Pet #1 Name (required)

Type of Pet (required)

Canine
Feline
Equine


Age: Years, Months

Breed:

Color

Sex:

Male
Female


Neutered/Spayed

Intact
Neutered
Spayed
Mare
Gelding
Stallion


Is your pet current on vaccines?

Yes
No
Not sure
Rabies only
I no longer vaccinate my pet
My pet has never been vaccinated
I prefer vaccine titers


Does your pet have a history of vaccine reactions?

Yes
No
Not sure


Has your pet had a full blood panel in the past 12 months?

Yes
No
My pet has never had labwork


Reason for appointment/main concerns (required)

Duration of above concerns/conditions

Goals of appointment/treatment? (required)

Please list any history of chronic medical conditions.

Please list any previous surgery or dental procedures along with approx age or year of last procedure

My pet eats the following diet

Commercial diet
Raw diet
Homecooked diet
Hay
Other


If your pet on Heartworm prevention?

Yes
No
Not applicable
What is heartworm?


Is your pet on flea/tick prevention?

Yes
No


Please list all medications your pet is currently taking

Please list any herbs, supplements, CBD/Hemp etc that your pet is currently taking

Does your pet have a history of valley fever?

Yes
No
Never been tested
Currently being treated
What is valley fever?


My Pets behavior at vet clinics (required)

My pet needs to be muzzled at the vet office in order to be examined or treated
My pet is always muzzed at the vet office as a precaution
My pet may need to be muzzled
My pet does best in the exam room with me
My pet does best when taken out of the exam room away from me
My pet takes oral medication prior to vet visits
Oral medication taken prior to vet visits has been recommeded for my pet
My pet has no temperament concerns that I am aware of


Does your pet have a history of anxiety? (required)

My pet is taking behavior modification prescription medication
My pet is working with a board certified behavorialist
My pet is working with a trainer
My pet has firework anxiety
My pet has storm phobia
I think my pet may have anxiety
My pet has anxiety that is not the same as Fear Aggression or Fear Biting
My pet has separation anxiety
My pet does not have a history of anxiety to the best of my knowledge


Current/Previous Veterinary Practice

Phone number or City and State of previous vet.

Special requests or conditions?

How did you hear about our services?

Referral
Ad
Newspaper
Facebook
Instagram
Other
Internet search
Nextdoor
Google
Event
Rescue
Cozy Couch Directory
Local Vet Clinic
My pets veterinarian


If referred by an individual, who may we thank for the referral?

Additional Pet Information
Pet #2 Name

Type of Pet

Canine
Feline
Equine


Additional Pet Information
Pet #3 Name

Type of Pet

Canine
Feline


NATURE OF SERVICE

Dr. Brown sees patients by scheduled appointment only during regular business hours based on location and availability. Please note this is not an emergency, on-call or overall concierge service. Due to the nature of this service and territory covered, it is recommended that all pet owners be familiar with local vets and emergency clinics in their area should the need arise. Concierge service options available via paid membership packages on a case by case basis pending availability. Soul Puppy is a TCVM specialty office and is not a full service clinic.
DEPOSITS/PAYMENTS/CANCELLATION POLICIES

A minimum deposit of $50 per pet is required to confirm all appointments which will be deducted from the invoice total. Payment is due at time of services rendered via cash, credit card, zelle or venmo. There is a $25 48 h notice cancellation fee, $50 24 hour notice cancellation fee, $100 same day cancellation fee if less than 12 hours notice (prepaid acupuncture packages automatically forfeit a treatment visit) and a $200 minimum no show/not home fee including forfeit of any prepaid urgent care/emergency/extended travel fees & deposits (prepaid acupuncture packages automatically forfeit a treatment visit).
AGGRESSIVE PET POLICY

For safety purposes Dr. Brown has a no aggressive pet policy. She reserves the right to decline a physical exam if a pet displays aggressive behavior, such as growling, snarling, lunging or attempting to bite. If the pet is deemed to be aggressive by the veterinarian, the client agrees to pay in full, the house call and travel fee and a veterinarian consultation fee. Dr. Brown does not accept pets with a history of aggression or in need of sedation for exams. Dr. Brown reserves the right to refuse service at her discretion.
CLIENT POLICY

Dr. Brown and staff are happy to assist you and your pet in a mutually enjoyable and respectful working relationship with healthy boundaries as outlined on this website. Dr. Brown is a proud supporter of NOTONEMOREVET and reserves the right to refuse service at her discretion.
DIRECT CORRESPONDENCE WITH DR. BROWN

Direct correspondence with Dr. Brown is available via In Person Appointments, TeLeVET Time Remote Support Services & Concierge Package Services. TeLeVET fees apply after initial complimentary follow up per In Person Appointment. Please note unlimited direct correspondence with Dr. Brown via email/phone/text is not included once an appointment has ended. Please request TeLeVET Time for continued support. Online forms & email is the preferred method of communication due to the nature of this practice. Active clients will receive a private number for complimentary text scheduling. This number is for scheduling purposes only (no medical texts please). Thank you
PRACTICED POLICY AGREEMENT
I have read the Deposit/Payment/Cancellation, Nature of Service, Correspondence with Dr. Brown, Aggressive Pet and Client Policy and agree to the terms. (required)

I Agree
I Disagree


I understand that I will receive an email from scheduling@brownvetservices.com regarding my appointment request within 1 to 3 business days otherwise this form did not process correctly and we did not receive it. All required fields must be entered.
I understand I must contact my current/previous veterinarian directly and have my pet(s) medical records & vaccine history emailed to records@brownvetservices.com for review. Please note requests are waitlisted until records received.
IMPORTANT: Submitting this form completes step one (new client form). Please immediately go to step two (medical records). Requests are wait listed until medical records (step two) are received for review. Please respond to our emails for best service.
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