Veterinarian Client Patient Relationship (VCPR) 

What is an Active Patient?

Pets who have had an in-person exam by Dr. Brown within the last twelve months are considered active patients with current VCPR*

If it has been more than 12 months since your pets most recent housecall with Dr. Brown, please submit an appointment request (updated new client form) to reestablish a VCPR. In person exam required. Thank you

*an active VCPR is required by AZ law for continuation of care, prescriptions, telehealth, telemedicine, televet time, etc.

Barking News!

Holiday/Summer Closures 2026* 

 July 1 -closed

 Closed the week of July 27 

 Closed the week of November 23

 Closed the week of December 21 

*subject to change without notice

Appointments are limited during holiday/seasonal closures & in extreme summer heat. Please consider TeLeVET Time pending patient needs

 Appointment Availability

In-Person Housecall Appointments

By scheduled appointment only based on location & doctor availability

Afternoons/early evenings only 

 Tuesday-in person appointments/housecalls

 Wednesday-in person appointments/housecalls

 Thursday-in person appointments/housecalls

 Fridays-TeLeVET Time only

 Sat/Sun/Mon/Holidays-Closed (after hour TeLeVET Time only)

Remote Appointment/TeLeVET Time (Q&A/Telehealth/Telemedicine & More!)

 TeLeVET fees & restrictions apply for all forms of virtual communication

 Responses Variable-multiple options & Concierge Plans available-Learn More

Communication Policies 

All virtual forms of communication with Dr. Brown regarding patient care i.e. medical questions, health concerns, treatment plan management, etc. that is not during an in-person appointment is considered TeLeVET Time.  TeLeVET Time Fees apply for Dr. Browns virtual time, expertise and heart centered support

• In-person appointments receive one complimentary virtual email follow up from Dr. Brown by submitting the required Online Patient Progress Form within two weeks of appointment date
• Online TeLeVET forms & fees are required to receive email responses from Dr. Brown for all active patient medical questions or health concerns thereafter 
• Concierge Subscription is available for advanced doctor communication & support via text/phone

Communication Requests

Dr. Brown Contact 

• Available during In-Person Appointments
• Patient Progress & Update Forms
• TeLeVET Time (Telehealth/Telemedicine)
• Concierge Subscription 

Deb-Remote Reception Contact 

• Communication liaison for Dr. Brown
• Responds only as directed by Dr. Brown when applicable
• Deb is not available on demand, nor does she have direct access to patient records, schedule, etc.
• Please email records@brownvetservices.com for all records requests and allow up to 7 business days

 Appointment Requests

Please choose ONE preferred option below: On demand reception staff is not available

 Online Request Form

Email Scheduling: scheduling@brownvetservices.com

Text Scheduling: 480-648-4401 (for above use only)

Reschedule/Cancellations

Please text scheduling for any appointment changes to ensure communication immediately received

Text scheduling 480-648-4401 (for above use only)

Please provide greater than 48 hours notice to avoid cancellation fees

Cancellation Fee Payment 

Rebooking delays may occur based on location & doctor availability

Active Patient Online Forms

Please click dog bone for additional forms

Quick Links

Gratitude 

Thank you for choosing Dr. Brown!