Brown Veterinary Housecalls / Practice Policies

Brown Veterinary Housecalls

Dover
Mesa, AZ 85205

(480)494-6034

www.brownvetservices.com

Practice Policies

 

Thank you for reviewing and supporting Dr. Browns practice policies

  

APPOINTMENT POLICY

  • Dr. Brown sees patients by scheduled appointment during regular business hours based on location and availability
  • New client form, previous/current medical records, proof of rabies vaccine history (excluding puppies/kittens/ autoimmune patients) and appointment deposit are REQUIRED prior to scheduling for safety purposes
  • Dr. Brown is unable to offer services to aggressive patients, patients with a history of aggression or patients in need of sedation for exams due to safety concerns
  • SAME DAY, URGENT CARE AND AFTER HOURS appointments are not readily offered. Dr. Browns schedule typically books 2 to 4 or more weeks in advance however Dr. Brown will do her best to fit in patients that need to be seen as best she can.  Requests are considered on a case by case basis with additional fees at doctors discretion.
  • Due to the nature of this practice, it is recommended to be familiar with local emergency and full service clinics in your area as Dr. Brown may not be available due to the logistics of scheduling a mobile practice
  • If your pet has a chronic internal medicine condition and/or is seeing Dr. Brown for TCVM services only, please continue to keep an active client-patient relationship with your regular local full service veterinarian/clinic 
  •  Requests for same day appointments are subject to availability and may include an urgent care fee 
  • After hour appointment requests considered on a case by case basis pending doctor availability and location. After hours fees apply at doctors discretion 
  • Dr. Brown is not able to offer EMERGENCY services due to the nature of this practice

  • The BASE HOUSECALL TRAVEL FEE covers travel up to 15 miles from 85205 hub.
  • ADDITIONAL/EXTENDED TRAVEL FEES apply for areas outside of 15 miles from 85205 hub that are still within travel zone. Travel Area
  • Phoenix is growing and many of the cities that Dr. Brown travels to expand great distances. Please allow a 30 min window from scheduled appointment time to account for any unforeseen travel issues
  • Due to COVID-19 at its variants, masks continue to be required for safety purposes

  • Dr. Brown reserves the right to refuse service at her discretion

DEPOSIT POLICY


  • A MINIMUM APPOINTMENT DEPOSIT of $50 per pet is required prior to scheduling which will be deducted from invoice total
  • If applicable, any urgent care, after hours or additional/extended travel fees are to be paid along with the deposit

  • DEPOSITS FOR APPROVED APPOINTMENT REQUESTS can be made in the following way: 
  • Zelle via cell 480-494-6034 or email brownvethc@gmail.com 
  • Venmo @cmbrowndvm 
  • Paypal via drbrown@brownvetservices.com 

    • Please note: making a deposit prior to appointment request approval will not guarantee an appointment 
    • ACTIVE PATIENTS are not required to make deposits however excessive cancellations may result in deposits being required prior to scheduling
    • Due to the nature of this practice, the logistics of scheduling patients in different cities around the valley, limited patient appointment slots and the number of requests received daily,  available appointment day/time details can only be offered to approved requests once the appointment deposit is received

    PATIENT POLICY

    • We are excited to work with you and your pet! 
    • Please have your pet accessible at the time of Dr. Browns arrival for housecalls
    • A bathroom or small enclosure may be needed prior to appointment time for some cats that may want to run and hide. Cat wrangling is not an available service!
    • Please have collars on dogs and a halter and lead rope for horses. Cross ties preferred for acupuncture if available
    • We are happy to work outside for dogs in a secured yard when the beautiful Arizona weather is not too hot
    • Dr. Brown has great success with the use of veterinary or therapeutic grade essential oils to help calm pets for exams. She has a natural calming energy and is trained in Reiki. She very, very rarely utilizes muzzles but will do so with permission only if needed for safety purposes 
    • AGGRESSIVE PET POLICY: Aggressive patients, patients with a history of aggression or patients in need of sedation for exams will not be accepted for safety purposes. If a patient is too aggressive to handle all fees for our time and travel still apply in full. Dr. Brown reserves the right to refuse service at her discretion  

    PAYMENT POLICY

    • Payment is required at time services are rendered by Cash, Credit Card, Zelle, Venmo or Paypal.
    • We are unable to  accept Care Credit aside from Care Credit Credit Cards with Visa/MC logo.
    • Checks may be accepted from established clients only
    • Pet insurance is not accepted as a direct form of payment. Learn more
    • Appointment deposits will be deducted from invoice total excluding urgent care, after hours or additional/extended travel time fees
    • Payments can be made in the following way:
       

    CLIENT POLICY

    • Dr. Brown finds great joy in the close relationships she is able to form with clients and patients as a result of her small business private practice vision that she started in 2010 
    • Dr. Brown and staff are happy to assist you and your pet in a mutually enjoyable and respectful working relationship with healthy boundaries as outlined on this website
    • Dr. Brown reserves the right to refuse service at her discretion and is a proud supporter of NOTONEMOREVET

    CANCELLATION POLICY

    • Dr. Brown is limited in the number of patients she can see daily due to the logistics of scheduling for a mobile practice. Scheduling for a housecall practice is very different from scheduling appointments at a fixed location like a brick and mortar clinic. Scheduling appointments in different cities around the valley is an art that takes great attention to detail in order to offer the best patient care possible while avoiding unnecessary driving & stress. It is extremely difficult to fill last minute cancellations due to logistics. Therefore the following cancellation fees are in place

      • SAME DAY cancellations with less than 12 hours notice are subject to a $100 cancellation fee
      • 24 HOUR NOTICE cancellations are subject to a $50 cancellation fee
      • NO SHOW/NOT HOME cancellation fees start at $200 and up based on location. Any additional prepaid fees such as urgent care, after hours or additional/extended travel will be forfeited 
      • CANCELLATION FEES can be made in the following way: