STEP 3: Deposit Approval 

Approved requests will receive email instructions on how to submit the required deposit prior to booking

 Deposits will be deducted from the invoice total. The minimum required deposit starts at $50 per pet and is based on type of appointment requested, location, etc. 

 If a request is not approved, a courtesy email will be sent providing local referral information.  Unauthorized deposits violate Dr. Browns Zero Tolerance Aggressive Client Behavior & Bullying Policy resulting in both transaction & reversal fees along with automatic refusal of service

 Approved requests will have 72 hours upon approval notification to submit the authorized deposit after which the request will be considered declined by the pet owner & permanently deactivated. Reactivation is at Dr. Browns discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing 

STEP 4: Appointment Booking 

Approved requests with authorized paid deposits will receive the soonest available appointment date & time option(s) based on location and type of appointment requested via email and/or text

  Please respond immediately as a courtesy to Dr. Brown & other patients

 Appointment offerings will be held for 24 hours (or less via notification) before being automatically offered to the next patient on the waitlist

 Alternate dates will be sent if initial offering(s) are not accepted

 A scheduling date must be chosen within 30 days of deposit submission or the deposit will be forfeited and the request permanently deactivated. Reactivation is at Dr. Browns discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing 

Please provide greater than 48 hours notice for rescheduling requests to avoid cancellation fees

 How to prepare & what to expect