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NEW CLIENTS & PATIENTS!
Brown Veterinary Housecalls
Emergencies not available
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Thank you for choosing Dr. Brown!
Proudly serving the valley as an independent housecall vet since 2010. Learn more
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Small Business Mindfulness
Please utilize the detailed information on this site for best service*
 Dr. Brown operates her private practice via its website(s) and online forms with email follow up. Her daily schedule is dedicated to in-person patient care, safe driving and TeLeVET requests. She is unable to answer or respond to phone calls or texts. On-demand reception staff is not available due to the nature of this practice.
Please follow the detailed instructions below for all new client requests.
Thank you!
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Four Easy Steps
1. Submit New Client Online Request Form
2. Release Medical Records
3. Deposit-approved requests only
4. Booking
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STEP ONE: Online Request Form 
Each form is tailored to a specific housecall selection. After reviewing this site, please submit a New Client Request Form for the custom Housecall Option that best suites your pets needs then immediately go to step two
Small Business Reminder: Submitted forms are emailed directly to Dr. Brown for review. Please submit a request form with the intention to establish a Veterinarian Client Patient Relationship (VCPR) with Dr. Brown specifically. This is not an emergency, same day, urgent care or triage response service. Thank you
Quick Links
  
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STEP TWO: Medical Records 
Please have your pets medical records emailed directly from veterinary offices to records@brownvetservices.com
Please contact vet offices directly to release this information. Medical records are required for safety purposes before proceeding to the next step
 Medical records are to include doctor exam notes, vaccine or titer history, proof of rabies vaccine history, along with lab or diagnostic image results
Dr. Brown reserves the right to refuse service at her discretion. Aggressive Pet & Sedation Policies
Small Business Policy: requests are automatically deactivated after 14 business days of form submission if required medical records are not received
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EMAIL Updates
All communication regarding new client request status is conducted by email via scheduling@brownvetservices.com
Please respond directly to communication received for tracking purposes
Small Business Policy: requests are automatically deactivated after 14 business days of form submission if a courtesy response to emails from scheduling have not been received
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DEPOSIT: Approved Requests 
Approved requests will receive email instructions on how to submit the required deposit prior to booking
Deposits will be deducted from invoice total. The minimum required deposit starts at $50 per pet and is based on type of appointment requested, location, etc.
If a request is not approved, a courtesy email will be sent requesting additional information or providing local referral information
Unauthorized deposits violate Dr. Browns Zero Tolerance Aggressive Client Behavior & Bullying Policy resulting in a both transaction & reversal fees along with automatic refusal of service
Small Business Policies: approved requests are permanently deactivated and considered declined (by pet owner) if the required deposit to move forward with booking is not received within 72 hours of approval notification. To request reactivation please respond directly to the scheduling email for tracking purposes. Reactivation is at doctor discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional processing
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APPOINTMENT BOOKING 
Dr. Brown is excited to work with you & your pet!
Approved requests with paid deposits will receive the soonest available appointment date & time option(s) based on type of appointment requested and location via email and/or text
Appointment availability is limited during holidays and extreme summer heat
Small Business Policies: slots will be held for 24 hours before being automatically offered to the next patient on the waitlist. Alternate dates will be sent if initial offering(s) are not accepted. A scheduling date must be chosen within 30 days of deposit submission or the deposit will be forfeited and the request permanently deactivated. Please provide greater than 48 hours notice for rescheduling requests to avoid cancellation fees
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* this small business operates via its websites, online forms & email communication. This practice does not operate via phone as Dr. Brown is either with a patient or traveling and on-demand reception staff is not available. Please note this is not an emergency, same day or urgent care service. Thank you
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Medical records are to include doctor exam notes, vaccine or titer history, proof of rabies vaccine history, along with lab or diagnostic image results
