New Client Requests -Brown Veterinary Housecall Services (Mesa, Gilbert, Tempe & more)

WELCOME NEW CLIENTS!

Brown Veterinary Housecalls

Gratitude

Thank you for choosing Brown Veterinary Housecalls-locally owned & operated by Dr. Brown!

General Questions

Answers to all general questions are provided directly on this site

Pet specific questions are considered medical advice and require an active Veterinarian Client Patient Relationship (VCPR) by law i.e. in-person exam/consultation.

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New Client Requests

Dr. Brown reviews new client requests year-round.

Small Business Courtesy: Thank you for respecting Dr. Browns time by submitting a request with the intention to work specifically with her i.e. this is not a same day, urgent care or emergency service

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Four Easy Steps

1. New Client Online Request Form

2. Medical Records

3. Deposit-approved requests only

4. Booking

STEP 1: Online Request Form

Please review Housecall Service Options and submit the new client request form specific to option of choice then immediately go to step two

Each request form is tailored to a custom housecall selection

Form Quick Links

STEP 2: Medical Records

Medical Records are required for safety purposes before proceeding any further. Please have your pets medical records & vaccine history emailed to records@brownvetservices.com

Medical records must include doctor exam notes, vaccine or titer history, proof of rabies vaccine history, along with lab or diagnostic image results. Please contact vet offices to release this information directly to Dr. Brown from clinic emails i.e. pet owner emails with attachments are not accepted

Pets with a history of aggression or in need of sedation for handling will not be accepted

Request Processing

Thank you for your patience while your request is reviewed & processed. Communication regarding request status is conducted by email via scheduling@brownvetservices.com and/or text 480-648-4401

Please respond directly to communication received for tracking purposes-on demand reception is not available

Dr. Brown evaluates requests that have submitted both an online new client form and required medical records

All requests are automatically deactivated after 14 business days of form submission if required medical records are not received

STEP 3: Deposit Approval

Approved requests will receive email instructions on how to submit the required deposit prior to booking*

Deposits will be deducted from the invoice total. The minimum required deposit starts at $50 per pet and is based on type of appointment requested, location, etc.

Approved requests will have 72 hours upon approval notification to submit the authorized deposit after which the request will be considered declined by the pet owner & permanently deactivated. Reactivation is at Dr. Browns discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing

Dr. Brown reserves the right to refuse service at her discretion. If a new client request is not approved a courtesy email will be sent providing local referral information. Any attempts to continue to contact, harass, threaten or slander Dr. Brown will be reported to authorities & met with legal restraint.

Unauthorized deposits violate Dr. Browns Zero Tolerance Aggressive Client Behavior & Bullying Policy resulting in both transaction & reversal fees along with automatic refusal of service

STEP 4: Appointment Booking

Approved requests with authorized paid deposits will receive the soonest available appointment date & time option(s) based on location and type of appointment requested via email and/or text

Please respond immediately as a courtesy to Dr. Brown & other patients. Appointment offerings will be held for 24 hours (or less via notification) before being automatically offered to the next patient on the waitlist

Alternate dates will be sent if initial offering(s) is not accepted. A scheduling date must be chosen within 30 days of deposit submission, or the deposit will be forfeited and the request permanently deactivated. Reactivation is at Dr. Browns discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing

Please provide greater than 48 hours notice for rescheduling requests to avoid cancellation fees

Small Business Consideration: if a new client appointment is cancelled, a $25 processing fee will be deducted from the deposit to account for Dr. Browns time in new client evaluation and processing, in addition to any applicable cancellation fees based on amount of notice provided. Thank you for respecting Dr. Browns time

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Communication Policies

All forms of communication with Dr. Brown regarding patient care that are not during an in-person appointment are considered remote/virtual TeLeVET Time. TeLeVET Time Fees apply for Dr. Browns virtual time, expertise and heart centered support

In-person appointments receive one complimentary virtual email follow up from Dr. Brown by submitting the required Online Patient Progress Form within two weeks of appointment date
Online TeLeVET forms & fees are required to receive email responses from Dr. Brown for all active patient medical questions or health concerns thereafter
Concierge Subscription is available for advanced doctor communication & support i.e. text/phone

Dr. Brown is excited to work with you and your pet!

BROWN VETERINARY

HOUSECALLS

EQUINE

MOBILE ACUPUNCTURE

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HOLISTIC HEALING

Brown Veterinary Housecalls

Thank you for your referrals!

Thank you for your referrals!