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NEW CLIENT REQUESTS
Brown Veterinary Housecalls
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Four Easy Steps
1. Submit New Client Online Request Form-required
2. Release Medical Records-required
3. Deposit-required for approved requests only
4. Booking
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STEP 1: Online Request Form 
Please review housecall service options and submit the new client request form specific to chosen option then immediately go to step two
- Each request form is tailored to a custom housecall selection
- Please submit a form with the intention to establish a VCPR specifically with Dr. Brown i.e. this is not a same day, urgent care, triage, emergency or quick response service
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STEP 2: Medical Records 
Please have your pets medical records & vaccine history emailed to records@brownvetservices.com
- Medical records are required for safety purposes before proceeding to the next step
- Medical record emails must be from vet offices and not pet owners i.e. email attachments from pet owners are not accepted. Please contact vet offices directly to release this information directly to Dr. Brown
- Medical records must include doctor exam notes, vaccine or titer history, proof of rabies vaccine history, along with lab or diagnostic image results. Itemized lists that do not include the above will not be accepted.
- Dr. Brown does not accept pets with a history of aggression or in need of sedation for handling and reserves the right to refuse service at her discretion. See policy page for probation conditions: Aggressive Pet & Sedation Policies
- All requests are automatically deactivated after 14 business days of form submission if required medical records are not received
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Request Processing 
Communication regarding request status is conducted via email and/or text
- On-demand reception staff is not available
- Please respond directly to communication received for tracking purposes
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STEP 3: Deposit Approval 
Approved requests will receive email instructions on how to submit the required deposit prior to booking
- Deposits will be deducted from the invoice total. The minimum required deposit starts at $50 per pet and is based on type of appointment requested, location, etc.
- Approved requests will have 72 hours upon approval notification to submit the authorized deposit after which the request will be considered declined by the pet owner & permanently deactivated. Reactivation is at Dr. Browns discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing
- Dr. Brown reserves the right to refuse service at her discretion. If a new client request is not approved a courtesy email will be sent providing local referral information. Any attempts to continue to contact, harass, threaten or slander Dr. Brown will be reported to authorities & met with legal restraint.
- Unauthorized deposits violate Dr. Browns Zero Tolerance Aggressive Client Behavior & Bullying Policy resulting in both transaction & reversal fees along with automatic refusal of service
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STEP 4: Appointment Booking 
Approved requests with authorized paid deposits will receive the soonest available appointment date & time option(s) based on location and type of appointment requested via email and/or text
 Please respond immediately as a courtesy to Dr. Brown & other patients
Appointment offerings will be held for 24 hours (or less via notification) before being automatically offered to the next patient on the waitlist
 Alternate dates will be sent if initial offering(s) are not accepted
A scheduling date must be chosen within 30 days of deposit submission or the deposit will be forfeited and the request permanently deactivated. Reactivation is at Dr. Browns discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing
Please provide greater than 48 hours notice for rescheduling requests to avoid cancellation fees
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Dr. Brown is excited to work with you and your pet. Thank you for supporting local small business!
Quick Links
     
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* this small business operates via its websites, online forms & email communication. This practice does not operate via phone as Dr. Brown is either with a patient or traveling and on-demand reception staff is not available. Please note this is not an emergency, same day or urgent care service. Thank you
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Processing ....
Alternate dates will be sent if initial offering(s) are not accepted
Active Patient Progress Form