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WELCOME NEW CLIENTS!
Brown Veterinary Housecalls
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Gratitude 
Thank you for choosing Brown Veterinary Housecalls
 Dr. Brown operates her practice in a unique way. Please review her site in detail before request submission. Dr. Browns time is dedicated to patient care and safe driving. She is not available via phone. Continued use of her site and online forms is required unless disabled or elderly. On demand reception is not available
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General Questions
All general question answers are found here! Pet specific questions are considered medical advice and require an active Veterinarian Client Patient Relationship (VCPR) by law i.e. in-person exam/consultation.
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New Client Requests
Dr. Brown reviews new client requests year-round. Acceptance is based on type of housecall requested, location, doctor availability, medical record history, etc.
If your pet is in crisis or in need of immediate care, please do not submit a request form and instead seek care at a full-service brick and mortar. Dr. Brown sees patients by preapproved scheduled appointment only and books several weeks or more in advance
 Please note Dr. Brown only reviews requests that have submitted both the new client online request form and required medical records. She reserves the right to refuse service at her discretion.
This is not a same day, urgent care, triage, emergency or quick response service
Pets with a history of aggression or in need of sedation for handling will not be accepted
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Four Easy Steps
1. New Client Online Request Form
2. Medical Records
3. Deposit-approved requests only
4. Booking
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STEP 1: Online Request Form 
Please review Housecall Service Options and submit the new client request form specific to option of choice then immediately go to step two
Each request form is tailored to a custom housecall selection
See FAQ links for selection assistance
Form Quick Links
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STEP 2: Medical Records 
Medical Records are required for safety purposes before proceeding any further. Please have your pets medical records & vaccine history emailed to records@brownvetservices.com
Medical records must include doctor exam notes, vaccine or titer history, proof of rabies vaccine history, along with lab or diagnostic image results. Please contact vet offices to release this information directly to Dr. Brown from clinic emails i.e. pet owner emails with attachments are not accepted
All requests are automatically deactivated after 14 business days of form submission if required medical records are not received
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Request Processing 
Thank you for your patience while your request is reviewed & processed. Communication regarding request status is conducted by email via scheduling@brownvetservices.com and/or text 480-648-4401
Please respond directly to communication received for tracking purposes
Dr. Brown only evaluates requests that have submitted both an online new client form and required medical records
All requests are automatically deactivated after 14 business days of form submission if required medical records are not received
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STEP 3: Deposit Approval 
Approved requests will receive email instructions on how to submit the required deposit prior to booking
Deposits will be deducted from the invoice total. The minimum required deposit starts at $50 per pet and is based on type of appointment requested, location, etc.
Approved requests will have 72 hours upon approval notification to submit the authorized deposit after which the request will be considered declined by the pet owner & permanently deactivated. Reactivation is at Dr. Browns discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing
Dr. Brown reserves the right to refuse service at her discretion. If a new client request is not approved a courtesy email will be sent providing local referral information. Any attempts to continue to contact, harass, threaten or slander Dr. Brown will be reported to authorities & met with legal restraint.
Unauthorized deposits violate Dr. Browns Zero Tolerance Aggressive Client Behavior & Bullying Policy resulting in both transaction & reversal fees along with automatic refusal of service
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STEP 4: Appointment Booking 
Approved requests with authorized paid deposits will receive the soonest available appointment date & time option(s) based on location and type of appointment requested via email and/or text
Please respond immediately as a courtesy to Dr. Brown & other patients. Appointment offerings will be held for 24 hours (or less via notification) before being automatically offered to the next patient on the waitlist
Alternate dates will be sent if initial offering(s) is not accepted. A scheduling date must be chosen within 30 days of deposit submission, or the deposit will be forfeited and the request permanently deactivated. Reactivation is at Dr. Browns discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing
Please provide greater than 48 hours notice for rescheduling requests to avoid cancellation fees
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Communication Policies
All forms of communication with Dr. Brown regarding patient care that are not during an in-person appointment are considered virtual TeLeVET Time. TeLeVET Time Fees apply for Dr. Browns virtual time, expertise and heart centered support
- In-person appointments receive one complimentary virtual email follow up from Dr. Brown by submitting the required Online Patient Progress Form within two weeks of appointment date
- Online TeLeVET forms & fees are required to receive email responses from Dr. Brown for all active patient medical questions or health concerns thereafter
- Concierge Subscription is available for advanced doctor communication & support i.e. text/phone
Dr. Brown is excited to work with you and your pet!
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Processing ....
Please note Dr. Brown only reviews requests that have submitted both the new client online request form and required medical records. She reserves the right to refuse service at her discretion.
Active Patient Progress Form