WELCOME NEW CLIENTS & PATIENTS!

GRATEFUL HEART

Thank you for choosing Dr. Brown & for supporting this local,

veterinarian-owned and operated, small business-private practice

for your pets healing needs!

Please follow the detailed instructions

below & throughout this site as Dr. Brown

is either with a patient or traveling

Dr. Brown & remote reception are not available on demand due to the nature of this practice

Answers to all General Questions are found directly on this site

All New Client Requests

are processed following the steps below

via online forms & email communication

NEW CLIENT REQUESTS

FOUR EASY STEPS

Please complete the first two steps to start your pets healing journey with Dr. Brown!

Click icons for details

If you have a Pet Emergency please click the above icon

(this is not an emergency service or emergency response service)

DR. BROWN IS CURRENTLY SCHEDULING APPROVED NEW CLIENT REQUESTS ON TUES OR WED AFTERNOONS OR EARLY EVENINGS ONLY (Last updated 8/15/24)

QUICK LINKS

Highlighted Policies

 A Veterinary Client Patient Relationship (VCPR) is required by law in the state of Arizona i.e. in person exam annually to establish care, prescribe medication, perform treatments & services, give medical advice, etc. 

 Patients are seen by scheduled appointment during regular business hours based on location & doctor availability. Due to the nature of this practice, Dr. Brown recommends that all housecall patients continue a VCPR with a local brick & mortar full service clinic and/or specialty practice and be familiar with local emergency clinics as this is not a concierge, same day/urgent care or emergency service.

 Medical records, proof of rabies & core vaccine history are required for all new client requests including in home euthanasia appointments for safety purposes. Pets with a history of aggression or in need of sedation for handling & exam will not be accepted. New client requests will be evaluated once medical records are received for review. Dr. Brown reserves the right to refuse service at her discretion

 Dr. Brown has a Zero Tolerance Client Aggressive Behavior & Bullying Policy.  Any unauthorized deposits received for new client requests will be charged a reversal and transaction fee with automatic forfeit of request.

 TeLeVET Services for active patients are available for continued support via direct communication with Dr. Brown outside of in person appointments i.e. in person appointments do not include unlimited access to Dr. Brown via email, phone or text.  Additional fees & restrictions apply

 Dr. Brown is a proud supporter of NOTNONEMOREVET