STEP 3: Deposit Approval 

Approved requests will receive email instructions on how to submit the required deposit prior to booking

• Deposits will be deducted from the invoice total
• The minimum required deposit starts at $50 per pet and is based on type of appointment requested, location, etc.
• Approved requests will have 72 hours upon approval notification to submit the authorized deposit after which the new client request will be considered declined by the pet owner that submitted the request & permanently deactivated. Reactivation is at doctor discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing 

Notonemorevet: Dr. Brown reserves the right to refuse service at her discretion. If a new client request is not approved a courtesy email will be sent providing local referral information. Any attempts to continue to contact, harass, threaten or slander Dr. Brown will be reported to authorities & met with legal restraint. Unauthorized deposits violate Dr. Browns Zero Tolerance Aggressive Client Behavior & Bullying Policy resulting in both transaction & reversal fees along with automatic refusal of service

STEP 4: Appointment Booking 

Approved requests with authorized paid deposits will receive the soonest available appointment date & time option(s) based on location and type of appointment requested via email and/or text

• Please respond immediately as a courtesy to Dr. Brown & other patients.  Appointment offerings will be held for 24 hours (or less via notification) before being automatically offered to the next patient on the waitlist
• Alternate dates will be sent if initial offering(s) is not accepted. A scheduling date must be chosen within 30 days of deposit submission, or the deposit will be forfeited and the request permanently deactivated. Reactivation is at Dr. Browns discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing 
• Please provide greater than 48 hours notice for rescheduling requests to avoid cancellation fees

Small Business Coutesy: if a new client appointment is cancelled, a $25 processing fee will be deducted from the deposit to account for Dr. Browns time in new client evaluation and processing, in addition to any applicable cancellation fees based on amount of notice provided. Thank you for respecting Dr. Browns time