Thank you for choosing Dr. Brown!

Brown Veterinary Housecalls is a SMALL business with a BIG  heart

 Dr. Brown operates her private practice via her website(s), online forms & email communication so that she may focus on patient care and safe driving

 Please review this site prior to form submission

 Each submission is treated as a potential new client who has taken the time to review the information on this site & submit a request with the intention of working specifically with Dr. Brown

 On demand reception staff is not available with this small business

Each online form is tailored to a specific type of housecall

Four Easy Steps

1. Submit a New Client Online Request Form

2. Release Medical Records 

3. Deposit-approved requests only

4. Booking

Please follow the detailed instructions below

STEP ONE: ONLINE REQUEST FORM

Please submit the required New Client Request Form for the  Service Option that best suites your pets needs then immediately go to step two

STEP TWO: MEDICAL RECORDS

Please have your pets required medical records emailed directly from veterinary offices to records@brownvetservices.com

 Please contact vet offices directly to release this information

  Medical records should include doctor exam notes, vaccine or titer history, proof of rabies vaccine history, along with lab or diagnostic imaging results if applicable

 Dr. Brown reserves the right to refuse service at her discretion

Aggressive Pet & Sedation Policies

CORRESPONDENCE: PLEASE RESPOND TO EMAILS

Deb with remote reception will send new client request status updates as received from Dr. Brown along with additional information or questions via email 

 Please respond directly to communication received with questions for tracking purposes & to keep request active

 Please note remote reception is not available on demand

 Requests will be automatically deactivated after 14 business days if medical records and/or a response to correspondence from scheduling is not received

DEPOSIT FOR APPROVED REQUESTS

Approved requests will receive email instructions on how to submit the required deposit prior to booking

 Deposits will be deducted from invoice total. The minimum required deposit starts at $50 per pet and is based on type of appointment requested and location. 

  Approved requests will have 72 hours to submit the required deposit before being deactivated.  

 If a request is not approved a courtesy email will be sent requesting additional information or providing local referrals.

 Unauthorized deposits violate Dr. Browns Zero Tolerance Client Aggressive Behavior & Bullying Policy and are charged a transaction & reversal fee with automatic refusal of service.

LETS GET YOUR PET ON THE BOOKS!

We are excited to work with you & your pet

 Approved requests with paid deposits will receive the soonest available appointment date & time options based on type of appointment requested and location

 Slots will be held for 24 hours before being automatically offered to the next patient on the waitlist.  Alternate dates will be sent if initial offerings are not accepted. A scheduling date must be chosen within 30 days of deposit submission or the deposit will be forfeited and the request deactivated

 Please provide greater than 48 hours notice for rescheduling requests to avoid cancellation fees