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WELCOME NEW CLIENTS & PATIENTS!
Brown Veterinary Housecalls
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NEW CLIENT REQUESTS
Four Easy Steps-WAIT LIST IN EFFECT
1. Submit required New Client Online Request Form
2. Release required Medical Records
3. Deposit (approved requests only)
4. Booking
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STEP 1: Online Request Form 
Please review Services, Fees & Travel Area and submit the New Client Online Request Form for the custom Housecall selection that best suites your pets needs then immediately go to step two
 Each form is tailored to a custom housecall selection
 Please submit a request form with the intention to establish a Veterinarian Client Patient Relationship (VCPR) specifically with Dr. Brown i.e. this is not a same day, urgent care, triage or emergency service
Schedule availability varies based on location & type of housecall requested. Waitlist in effect-please expect delays in processing
It is the pet owners responsibility to review the manner in which this practice operates as detailed on this site prior to form submission
This practice has a Zero Tolerance Aggressive Client & Bullying Policy
Dr. Brown reserves the right to refuse service at her discretion
How this Local Small Business Operates
FAQ
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STEP 2: Medical Records 
Please have your pets medical records & vaccine history emailed directly from veterinary offices to records@brownvetservices.com
Medical records are required for safety purposes before proceeding to the next step
Medical records must include doctor exam notes, vaccine or titer history, proof of rabies vaccine history, along with lab or diagnostic image results
Dr. Brown does not accept pets with a history of aggression or in need of sedation for handling. Aggressive Pet & Sedation Policies
Please contact vet offices directly to release this information
Email attachments from pet owners are not accepted
All requests are automatically deactivated after 14 business days of form submission if required medical records are not received
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EMAIL Updates
All communication regarding new client request status is conducted by email via scheduling@brownvetservices.com
Please respond directly to communication received for tracking purposes
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STEP 3: Deposit Approval 
Approved requests will receive email instructions on how to submit the required deposit prior to booking
Deposits will be deducted from the invoice total. The minimum required deposit starts at $50 per pet and is based on type of appointment requested, location, etc.
If a new client request is not approved a courtesy email will be sent providing local referral information. Any attempts to continue to contact, harass, threaten or slander Dr. Brown will be reported to authorities & met with legal restraint. Dr. Brown reserves the right to refuse service at her discretion
Unauthorized deposits violate Dr. Browns Zero Tolerance Aggressive Client Behavior & Bullying Policy resulting in both transaction & reversal fees along with automatic refusal of service
Approved requests will have 72 hours upon approval notification to submit the authorized deposit after which the request will be considered declined by the pet owner & permanently deactivated. Reactivation is at Dr. Browns discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing
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STEP 4: Appointment Booking 
Approved requests with authorized paid deposits will receive the soonest available appointment date & time option(s) based on location and type of appointment requested via email and/or text
Please respond immediately as a courtesy to Dr. Brown & other patients
Appointment offerings will be held for 24 hours (or less via notification) before being automatically offered to the next patient on the waitlist
Alternate dates will be sent if initial offering(s) are not accepted
A scheduling date must be chosen within 30 days of deposit submission or the deposit will be forfeited and the request permanently deactivated. Reactivation is at Dr. Browns discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing
Please provide greater than 48 hours notice for rescheduling requests to avoid cancellation fees
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Dr. Brown is excited to work with you and your pet. Proud supporter of NOTONEMOREVET!
Quick Links
     
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* this small business operates via its websites, online forms & email communication. This practice does not operate via phone as Dr. Brown is either with a patient or traveling and on-demand reception staff is not available. Please note this is not an emergency, same day or urgent care service. Thank you
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Please submit a request form with the intention to establish a Veterinarian Client Patient Relationship (VCPR) specifically with Dr. Brown i.e. 
Active Patient Progress Form