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WELCOME NEW CLIENTS!
Brown Veterinary Housecalls
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Gratitude 
Thank you for choosing Brown Veterinary Housecalls
 Locally owned & operated by Dr. Brown!
- On-demand reception is not available
- Please review travel zones, services, fees, communication & practice policies prior to request submission
- Continued use of site is required unless disabled or elderly
Small Business Reminder
Dr. Browns daily work schedule is dedicated to patient care, safe driving and TeLeVET requests
Please note this is not a same day, urgent care, triage, quick response or emergency service
- Thank you for respecting Dr. Browns time
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Four Easy Steps 
New client requests are reviewed year round
 Please complete both steps 1 & 2 to begin
1. Submit New Client Online Request Form
2. Release Medical Records
3. Deposit-approved requests only
4. Booking
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STEP 1: Online Request Form 
Please submit the custom new client request form for preferred housecall service option then immediately go to step two
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STEP 2: Medical Records 
Medical Records are required for safety purposes before proceeding any further
Medical records must include doctor exam notes, vaccine or titer history, proof of rabies vaccine history, along with lab or diagnostic image results
- Please contact vet offices to release this information directly to Dr. Brown from clinic emails to records@brownvetservices.com
- Pet owner emails with attachments or links are not accepted
- Pets with a history of aggression or in need of sedation for handling will not be accepted for safety purposes. See aggressive pet policy page for details
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Request Processing 
Thank you for your patience as your request is reviewed & processed
- Communication regarding request status is conducted by email via scheduling@brownvetservices.com and/or text 480-648-4401
- Please respond directly to communication received for tracking purposes
- Dr. Brown only evaluates requests that have submitted both an online new client request form and required medical records as stated above
- Requests that have not submitted the required medical records are automatically deactivated after 14 business days of form submission with no further communication. Reactivation is available upon request at doctor discretion
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STEP 3: Deposit Approval 
Approved requests will receive email instructions on how to submit the required deposit prior to booking
- Deposits will be deducted from the invoice total
- The minimum required deposit starts at $50 per pet and is based on type of appointment requested, location, etc.
- Approved requests will have 72 hours upon approval notification to submit the authorized deposit after which the new client request will be considered declined by the pet owner that submitted the request & permanently deactivated. Reactivation is at doctor discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing
Notonemorevet: Dr. Brown reserves the right to refuse service at her discretion. If a new client request is not approved a courtesy email will be sent providing local referral information. Any attempts to continue to contact, harass, threaten or slander Dr. Brown will be reported to authorities & met with legal restraint. Unauthorized deposits violate Dr. Browns Zero Tolerance Aggressive Client Behavior & Bullying Policy resulting in both transaction & reversal fees along with automatic refusal of service
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STEP 4: Appointment Booking 
Approved requests with authorized paid deposits will receive the soonest available appointment date & time option(s) based on location and type of appointment requested via email and/or text
- Please respond immediately as a courtesy to Dr. Brown & other patients. Appointment offerings will be held for 24 hours (or less via notification) before being automatically offered to the next patient on the waitlist
- Alternate dates will be sent if initial offering(s) is not accepted. A scheduling date must be chosen within 30 days of deposit submission, or the deposit will be forfeited and the request permanently deactivated. Reactivation is at Dr. Browns discretion and may include a nonrefundable reactivation fee separate from the deposit to account for additional time and processing
- Please provide greater than 48 hours notice for rescheduling requests to avoid cancellation fees
Small Business Coutesy: if a new client appointment is cancelled, a $25 processing fee will be deducted from the deposit to account for Dr. Browns time in new client evaluation and processing, in addition to any applicable cancellation fees based on amount of notice provided. Thank you for respecting Dr. Browns time
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Communication Policies 
All remote forms of communication with Dr. Brown for her virtual time, expertise and heart centered support are considered TeLeVET Time
TeLeVET Fees apply
- In-person appointments receive one complimentary virtual email follow up from Dr. Brown by submitting the required Online Patient Progress Form within two weeks of appointment date
- Online TeLeVET forms & fees are required to receive email responses from Dr. Brown for all active patient medical questions or health concerns thereafter
- Concierge Subscription is available for advanced doctor communication & support i.e. medical text
- Dr. Brown is not available via phone unless disabled or elderly
Dr. Brown is excited to work with you and your pet!
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Processing ....
Locally owned & operated by Dr. Brown!
Please complete both steps 1 & 2 to begin
Active Patient Progress Form