DEPOSIT POLICY

APPROVED NEW CLIENT REQUESTS WILL BE EMAILED AN INVITION WITH INSTRUCTIONS ON HOW TO PAY THE REQUIRED $50 PER PET DEPOSIT PRIOR TO RECEIVING DETAILED SCHEDULING DATES/TIMES AVAILABLE FOR THEIR AREA

 Please do not submit a deposit unless you have received official notification via email that your request was approved

Unauthorized deposits received are subject to additional fees or forfeit if request not approved

Appointment deposits will be deducted from invoice total

If applicable, any urgent care, after hours or additional/extended travel, time or scheduling fees are to be paid along with the deposit

Active patients are not required to make deposits however excessive cancellations may result in deposits being required prior to scheduling

Deposit payment can be made in the following way (for approved requests only)

Zelle 

Venmo

Paypal 

Important: making an unauthorized deposit prior to appointment request approval will not guarantee an appointment. 

Unauthorized deposits are subject to return/refund fees if request not approved

Please note three consecutive cancellations of the new client  appointment request will permanently void the request & prevent any further attempts at establishing a veterinary client patient relationship (vcpr).

A nonrefundable scheduling fee of $100 will be required after the second cancellation if a  third request is made in addition to the $50 deposit. If the appointment is cancelled for a third time at any time the nonrefundable scheduling fee & deposit are both forfeited & no further requests to establish a VPCR will be accepted

PAYMENT POLICY

PAYMENT IS DUE AT TIME SERVICES ARE RENDERED

Accepted forms of payment include: 

Cash

Credit Card 

Check-established clients only

Zelle 

Venmo

Paypal 

All zelle/venmo/paypal transfers must be completed prior to end of appointment, thank you

Dr. Brown is unable to offer payment plans

Care Credit Credit Cards with Visa/MC logo are accepted

Pet insurance is not accepted as a direct form of payment. Learn more

CANCELLATION  POLICY

Cancellation fees are due at time of notification

48 Hour notice

Cancellation fee: $25 

24 Hour notice 

Cancellation fee: $50 

12 Hour notice or less

Cancellation fee: $100

Prepaid Acupuncture Packages

Automatically forfeit a treatment visit

No show/not home

Cancellation fee: $200 and up based on location

Any additional prepaid fees such as urgent care, after hours or additional/extended travel will be forfeited including a prepaid acupuncture visit

Cancellation fees can be made in the following way:

Zelle 

Venmo

Paypal 

Please note: Dr. Brown is limited in the number of patients she can see daily due to the nature of this practice. Last minute cancellations are extremely difficult to fill due to logistics, decrease patient care accessibility for others and create open spaces in the schedule that generate out of pocket cost for Dr. Brown in the form of travel assistant fees. Please schedule responsibly

LATE POLICY FOR SOUL PUPPY

New clients that arrive 15min or more late for their initial Soul Puppy appointment will be required to reschedule and forfeit the $50 deposit.

A nonrefundable scheduling fee will then be required to hold a second initial appointment.