DEPOSIT POLICY

Approved new client requests will receive email instructions on how to submit the required deposit per pet prior to booking 

Appointment deposits will be deducted from invoice total

• See new client processing page for details
• If applicable, any urgent care, after hours or additional/extended travel, time or scheduling fees are to be paid along with the deposit
• Active patients are not required to make deposits however excessive cancellations may result in deposits being required prior to scheduling

Dr. Brown is limited in the number of patients she can see daily due to the nature of this practice

• Please schedule responsibly
• Last minute cancellations are extremely difficult to fill due to logistics, decrease patient care accessibility for others and create open spaces in the schedule that generate out of pocket cost for Dr. Brown in the form of travel assistant fees.
• Forfeit of deposit after 30 days if appointment not scheduled by owner
• Forfeit of deposit & additional scheduling fee for excessive rescheduling of initial new client request (in additional to applicable cancellation fees)
• Please note three consecutive cancellations of the initial new client appointment request will permanently void the request & prevent any further attempts at establishing a veterinary client patient relationship with Dr. Brown (VCPR)
• A nonrefundable scheduling fee of $100 will be required after the second cancellation of the initial appointment request if a third request is made in addition to the original $50 deposit and appropriate cancellation fees. If the appointment request is cancelled for a third time at any time the nonrefundable scheduling fee & deposit are both forfeited & no further requests to establish a VPCR will be accepted

Deposit Payment 

(approved requests only by email instruction)

• Zelle 
• Venmo
• Paypal 

Unauthorized deposits

Unauthorized deposit is a violation of Dr. Browns Zero Tolerance Client Behavior and Bullying Policy

• Please do not submit a deposit unless you have received official notification via email that your request was approved 
• Any unauthorized deposit received will be charged both a reversal and transaction fee with automatic forfeit of request 

PAYMENT POLICY

Payment is due at time services are rendered

Accepted forms of payment include: 

•  Cash
•  Credit Card* 
•  Check-established clients only
•  Zelle 
•  Venmo*
•  Paypal* 

*A 3% processing fee will be added to all invoices paid with credit card, Paypal or Venmo.  This fee does not apply if paying with cash, check or Zelle.

All zelle/venmo/paypal transfers must be completed prior to end of appointment, thank you

Payment Plans & Pet Insurance

Dr. Brown is unable to offer payment plans and does not accept pet insurance as a direct form of payment

• Care Credit Credit Cards with Visa/MC logo are accepted
• Dr. Brown does not communicate directly with insurance companies
• See pet insurance page for policies 

CANCELLATION  POLICY

Please provide greater than 48 hours' notice by texting 480-648-4401 for all rescheduling requests to avoid cancellation fees

Dr. Brown is limited in the number of patients she can see daily due to the nature of this practice

• Please schedule responsibly
• Last minute cancellations are extremely difficult to fill due to logistics, decrease patient care accessibility for others and create open spaces in the schedule that generate out of pocket cost for Dr. Brown in the form of travel assistant fees.

Cancellation Fees

Due at time of notification

48 Hour notice

• $50

24 Hour notice 

• $75 

12 Hour notice or less

• $125 or forfeit of prepaid acupuncture treatment if applicable

No show/not home

• $200 and up based on location or AND forfeit of prepaid acupuncture treatment if applicable

Note: any additional prepaid fees such as urgent care, after hours or additional/extended travel will be forfeited including a prepaid acupuncture visit