HOUSECALL SAFETY  

For safety purposes Dr. Brown does not accept pets with a history of aggression or in need of sedation for handling. This policy is in place for the protection of everyone, including you and your pet

Dr. Brown will not, under any circumstances, risk the physical, mental, or livelihood safety of herself, her family or her staff

Medical records & rabies vaccine history is required for all new patient request consideration 

Pets with any indication of temperament concerns as mentioned above in medical record history will not be accepted as new patients for safety purposes.  Failure to provide medical record history within 14 business days of request submission or acceptable reasons (new puppy/kitten) will deactivate request. Dr. Brown only reviews requests that have submitted both the new client request form and required medical records

Deliberately withholding medical records for a pet with a known or previous history of aggression will result in immediate firing

If any pet is deemed too aggressive to examine during an exam via housecall, barn-call or Soul Puppy, the full fee for Dr. Brown and her assistants time, travel and effort still apply. Dr. Brown reserves the right to refuse service at her discretion before, during or after appointments where aggressive behavior may be of concern

TRIAL PROBATION

The conditions and selection for this potential option based on temperament history or lack of varies on a case-by-case basis at Dr. Browns discretion

 Email notification will be sent if a new patient request is offered an appointment under conditions of probationary status 

Prepayment of Dr. Browns full fee for the type of housecall requested is required. This fee is non-refundable to account for Dr. Brown and her assistants time, travel and effort no matter the outcome of appointment directly due to pets' temperament 

Additional fees apply for adjunct/add on services and all future appointments if care needs to be separated into multiple appointments due to pets' temperament. Additional aggressive pet fees may apply

If any pet is deemed too aggressive to examine during an exam via housecall, barn-call or Soul Puppy, the full fee for Dr. Brown and her assistants time, travel and effort still apply 

Dr. Brown reserves the right to refuse service at her discretion before, during or after appointments where aggressive behavior may be of concern

BREEDS/SPECIES 

Applies to all species and breeds or mixes that Dr. Brown treats as they all have teeth!

Myth: My pet only growls he doesn't bite.

Fact: If an animal has teeth it can bite! 

THE MUZZLE UP PROJECT & TRAINING 

Helpful Links

 https://muzzleupproject.com/

 https://muzzleupproject.com/muzzle-training

PUBLIC AWARENESS 

Several of Dr. Browns personal Rottweilers have been on television for topics such as breed discrimination, oral health care demos, etc. 

Declining to see an aggressive pet is NOT the same as breed discrimination

BITE HISTORY EXAMPLES 

Here are a few examples of why the above policies exist

Dr. Brown spent three days in the hospital for a cat bite

While taking a new patient history during a housecall, Dr. Brown was pulled off a couch by an unprovoked German Shepherd that proceeded to drag her across the room and would not let go of her hand........