FAQ's-General

Brown Veterinary Housecalls

Dover
Mesa, AZ 85205

(480)494-6034

www.brownvetservices.com

FAQ's-General 


What is Dr. Browns TRAVEL AREA? 

  • Dr. Brown travels to the following cities based on availability:
    • Mesa, Gilbert, Tempe, Chandler, Scottsdale, Fountain Hills, Paradise Valley, Apache Junction and Gold Canyon
  • Base Housecall Travel Fee covers travel within 15 miles from hub (85205 zip code)
  • Additional Travel Fees apply to areas of the above cites that are greater than 15 miles from hub (85205 zip code). Fee based on location and travel time
  • Extended Travel Fees apply to the following cities: Cave Creek, Queen Creek, Rio Verde, Ahwatukee, etc. 

Why is an APPOINTMENT DEPOSIT required? 

  • Due to the nature of this practice, Dr. Brown is limited in the number of patients she can see on a daily basis. Scheduling appointments in various cities around the valley is an art that takes great attention to detail in order to provide the best service possible while avoiding unnecessary driving and undue stress. Dr. Brown receives dozens of requests for appointments daily which is why the new client protocol was established and why a wait list is created until deposits are received. Once a deposit is received then the next person on the wait list is offered available appointment times.  Appointment availability can change quite frequently based on locations already on or in the process of being added to the schedule. It is very difficult to fill last minute cancellations due to logistics. The deposit will be subtracted from the invoice total or kept as a cancellation fee should proper notice not be given within 24 hours of a scheduled appointment. Thank you for your understanding.