Please submit the online request form for best service

TeLeVET TIME REQUEST FORM

For active patients only

Patients must have had an in person exam with Dr. Brown within 12 months to be eligible for remote support

Response Options

Dr. Brown will always respond via email during regular business hours unless a phone call or text is necessary or specifically requested

Response Hours

During regular business hours only unless on a prepaid concierge plan that includes extended hour availability (restrictions apply)

Regular business hours: Tues-Fri 11AM to 5PM. Closed Sat, Sun, Mon & Holidays

After Hours

After hours responses are not offered or guaranteed unless on a prepaid concierge plan with extended hour availability (restrictions apply)

If applicable, additional after hours fees apply if a received after hour request is responded to pending doctor availability only at doctor discretion 

Response Time

Response times vary due to the nature of this practice & doctor availability 

Please note this is not an EMERGENCY or emergency response service

Prepayment 

Zelle via cell 480-494-6034 or email brownvethc@gmail.com 

Venmo @cmbrowndvm 

Paypal Direct via drbrown@brownvetservices.com 

Fee Structure

Starts at $44/15min per request during regular business hours

Excludes initial complimentary appointment follow up via PATIENT UPDATE & PROGRESS FORM

TeLeVET Communication Fees apply to all forms of requested direct communication with Dr. Brown (email, phone, text) and will be automatically billed. Prepayment is preferred & required for text/after hour responses if applicable

Afterhours

After hours fees start at an additional $125/10 min per request and will be applied to requests submitted & responded to outside of regular business hours pending doctor availability. Prepayment required

Concierge

For advanced communication needs with text and/or extended hours see CONCIERGE COMMUNICATION PACKAGE subscription option. Custom packages considered on a case by case basis

SUPPORT

Receive continued guidance directly from Dr. Brown in between Housecall or Soul Puppy appointments 

Correspond with Dr. Brown when an in-person appointment is not available or feasible

Receive Medical & Emotional support for acute, chronic & terminal illnesses 

Ask questions, get advice & clarifications

MONITORING

Monitor chronic conditions & update treatment plans

Monitor response to Acupuncture, Chinese Herbs and/or Western/Allopathic medications

Hospice patient updates and treatment plan monitoring

TREATMENT PLAN & OPTIONS REVIEW

Discuss recommended treatment plans & options in more detail (i.e. TCVM, Specialist referral, Surgery/Imaging/Lab Recommendations, Herbs/Meds, etc.) 

NEW HEALTH CONCERNS

How to proceed

NUTRITIONAL COUNSELING

Diet evaluations 

Diet recommendations 

Balance & Supplementing

SECOND OPINIONS

 Review of medical records & diagnostic tests from specialist/rDVM 

RESEARCH

 New products or treatment options 

 Holistic supplements

 Holistic Therapies 

 Diets or Treats

END OF LIFE COUNSELING

Hospice treatment options

Medical & Emotional Support

Deciding when to say goodbye

Grief Counseling Recommendations

& more