An active VCPR is required ie. in person exam with Dr. Brown within 12 months to be eligible for remote support
Response Options
Dr. Brown will always respond via email during regular business hours unless a phone call or text is necessary or specifically requested
Response Hours
During regular business hours only unless on a prepaid concierge plan that includes extended hour availability (restrictions apply)
Regular business hours: Tues-Fri 11AM to 5PM. Closed Sat, Sun, Mon & Holidays
After Hours
After hours responses are not offered or guaranteed unless on a prepaid concierge plan with extended hour availability (restrictions apply)
If applicable, additional after hours fees apply if a received after hour request is responded to pending doctor availability only at doctor discretion
Response Time
Response times vary due to the nature of this practice & doctor availability
Please note this is not an EMERGENCYoremergency response service
Prepayment*
This service is for active patients only. *Any payments received from nonclients will be charged reversal and transaction fees
After hours fees include the base fee above and an additional$125/10 min per request which will be applied to requests submitted & responded to outside of regular business hours pending doctor availability. Prepayment required
Regular Business Hours: Tues-Fri 11AM to 5PM. Closed Sat, Sun, Mon, Holidays
Concierge
For advanced communication needs with text and/or extended hours seeCONCIERGECOMMUNICATION PACKAGEsubscription option. Custom packages considered on a case by case basis
SUPPORT
Receive continued guidance directly from Dr. Brown in between Housecall or Soul Puppy appointments
Correspond with Dr. Brown when an in-person appointment is not available or feasible
Receive Medical & Emotional support for acute, chronic & terminal illnesses
Monitor response to Acupuncture, Chinese Herbs and/or Western/Allopathic medications
Hospice patient updates and treatment plan monitoring
TREATMENT PLAN & OPTIONS REVIEW
Discuss recommended treatment plans & options in more detail
For example: TCVM, Specialist referral, Surgery/Imaging/Lab Recommendations, Herbal Prescriptions & Western Medications, etc.
NEW HEALTH CONCERNS
How to proceed
NUTRITIONAL COUNSELING
Diet evaluations
Diet recommendations
Balance & Supplementing
SECOND OPINIONS
Review of medical records & diagnostic tests from Specialists or other DVMs
Review of recommendations from trainers/behaviorists or Veterinary Behavior Specialists (ACVB)
CONSULTATIONS WITH THIRD PARTIES
Requests from clients to communicate directly with third parties on patient behalf via email/phone/text
Third parties may include other DVMs, additional members of household/family, trainers, breeders, pet sitters, etc.
Video conferencing requests are considered on a case by case basis pending doctor approval and include additional fees. A scheduled appointment time is required in order for Dr. Brown to be available
RESEARCH
New products or treatment options
Holistic supplements
Holistic Therapies
Diets or Treats
END OF LIFE COUNSELING
Hospice treatment options
Medical & Emotional Support
Deciding when to say goodbye
Grief Counseling Recommendations
& more
* A valid Veterinarian Patient Client Relationship (VPCR) is required to utilize this service. Fees subject to change without notice.
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Prepayment*
SUPPORT
