An active VCPR is required ie. in person exam with Dr. Brown within 12 months to be eligible for remote support
Response Options
Dr. Brown will always respond via email during regular business hours unless a phone call was specifically requested (additional fees & scheduling applies). Text is a concierge plan service only
Response Hours
Dr. Brown responds to all TeLeVET requests on Virtual Office Hour Fridays unless a specific response choice was selected (additional fees apply)
Regular business hours: Tues-Fri 1PM to 6PM. Closed Sat, Sun, Mon & Holidays
After Hours
After hours responses are not offered or guaranteed unless on a prepaid concierge plan with extended hour availability (restrictions apply)
Response Time
Response times vary due to the nature of this practice & doctor availability
Please note this is not an EMERGENCYoremergency response service
Prepayment*
This service is for active patients only. *Any payments received from nonclients will be charged reversal and transaction fees
Virtual Office Hour Fridays: Starts at $44/15min base fee per request
Same Business Day (Tues, Wed, Thur only): Starts at $88/15min base fee per request
Saturdays: Starts at $125/15min base fee per request
Sunday/Monday-CLOSED (sevice unavailable)
Excludes initial complimentary appointment email follow up by submitting an update form within two weeks of in person appointment date PATIENT UPDATE & PROGRESS FORM
Afterhours
Unavailable-see concierge plan options
Regular Business Hours: Tues-Fri 1 PM to 6PM. Closed Sat, Sun, Mon, Holidays
Concierge
For advanced communication needs with text and/or extended hours seeCONCIERGECOMMUNICATION PACKAGEsubscription option. Custom packages considered on a case by case basis
SUPPORT
Receive continued guidance directly from Dr. Brown in between Housecall or Soul Puppy appointments
Correspond with Dr. Brown when an in-person appointment is not available or feasible
Receive Medical & Emotional support for acute, chronic & terminal illnesses
Monitor response to Acupuncture, Chinese Herbs and/or Western/Allopathic medications
Hospice patient updates and treatment plan monitoring
TREATMENT PLAN & OPTIONS REVIEW
Discuss recommended treatment plans & options in more detail
For example: TCVM, Specialist referral, Surgery/Imaging/Lab Recommendations, Herbal Prescriptions & Western Medications, etc.
NEW HEALTH CONCERNS
How to proceed
NUTRITIONAL COUNSELING
Diet evaluations
Diet recommendations
Balance & Supplementing
SECOND OPINIONS
Review of medical records & diagnostic tests from Specialists or other DVMs
Review of recommendations from trainers/behaviorists or Veterinary Behavior Specialists (ACVB)
CONSULTATIONS WITH THIRD PARTIES
Requests from clients to communicate directly with third parties on patient behalf via email/phone/text
Third parties may include other DVMs, additional members of household/family, trainers, breeders, pet sitters, etc.
Video conferencing requests are considered on a case by case basis pending doctor approval and include additional fees. A scheduled appointment time is required in order for Dr. Brown to be available
RESEARCH
New products or treatment options
Holistic supplements
Holistic Therapies
Diets or Treats
END OF LIFE COUNSELING
Hospice treatment options
Medical & Emotional Support
Deciding when to say goodbye
Grief Counseling Recommendations
& more
* A valid Veterinarian Patient Client Relationship (VPCR) is required to utilize this service. Fees subject to change without notice.