An active VCPR is required ie. in person exam with Dr. Brown within 12 months to be eligible for remote support
Response Options
Dr. Brown will always respond via email during regular business hours unless a phone call or text is necessary or specifically requested
Response Hours
During regular business hours only unless on a prepaid concierge plan that includes extended hour availability (restrictions apply)
Regular business hours: Tues-Fri 11AM to 5PM. Closed Sat, Sun, Mon & Holidays
After Hours
After hours responses are not offered or guaranteed unless on a prepaid concierge plan with extended hour availability (restrictions apply)
If applicable, additional after hours fees apply if a received after hour request is responded to pending doctor availability only at doctor discretion
Response Time
Response times vary due to the nature of this practice & doctor availability
Please note this is not an EMERGENCYoremergency response service
Prepayment
Zelle
Venmo
Paypal Direct
Fee Structure
Starts at $44/15min per request during regular business hours
TeLeVET Communication Fees apply to all forms of requested direct communication with Dr. Brown (email, phone, text) and will be automatically billed. Prepayment is preferred & required for text/after hour responses if applicable
Afterhours
After hours fees start at an additional $125/10 min per request and will be applied to requests submitted & responded to outside of regular business hours pending doctor availability. Prepayment required
Concierge
For advanced communication needs with text and/or extended hours seeCONCIERGECOMMUNICATION PACKAGEsubscription option. Custom packages considered on a case by case basis
SUPPORT
Receive continued guidance directly from Dr. Brown in between Housecall or Soul Puppy appointments
Correspond with Dr. Brown when an in-person appointment is not available or feasible
Receive Medical & Emotional support for acute, chronic & terminal illnesses